Your privacy is important to us. This privacy policy outlines our policies and procedures on the collection, usage, and disclosure of your information when you visit or use our website and other services including events that link you to this privacy policy. Your personal data encompasses all information we possess that refers to you or pertains to you. This privacy notice may be supplemented by additional privacy statements, terms, or notices provided to you.
Our processing of your personal data shall adhere to applicable data protection and privacy legislation. The purpose of collecting your personal data is to enhance and optimise the services we offer. All actions involving your personal data are considered as processing, including but not limited to collection, storage, modification, transfer, and deletion. By acquiring our services, you acknowledge and consent to the gathering and use of your information in accordance with this privacy policy.
Maple Air Charter Inc. is the operating name of our company, a private jet charter broker providing services through our website, www.mapleaircharter.ca. Our company, federally incorporated with Canada corporation in the province of Alberta, Canada, is registered under registration id 1499842-1. Our registered address and main trading address are located at Suite 200-940 6 Ave SW, Calgary, AB, T2P 3T1, Canada.
For any privacy-related inquiries or concerns, you can reach out to us at contact@mapleaircharter.ca. contact@mapleaircharter.ca
We are a proud member of the reputable aviation association Canadian business aviation association (CBAA).
The following definitions shall have the same meaning regardless of whether they appear in singular or plural. The words of which the initial letter is capitalised have meanings defined under the following conditions.
Account means a unique account created for you to access our service or parts of our service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
Company (referred to as either "the company", "we", "us" or "our" in this agreement) refers to Maple Air Charter Inc. (company registration number: 1499842-1), Suite 200-940 6 Ave SW, Calgary, AB, T2P 3T1, Canada.
Device means any device that can access the service such as a computer, a cell phone, or a digital tablet.
Personal data is any information that relates to an identified or identifiable individual.Service refers to the website.
Service provider means any natural or legal person who processes the data on behalf of the company. It refers to third-party companies or individuals employed by the company to facilitate the service, to provide the service on behalf of the company, to perform services related to the service, or to assist the company in analysing how the service is used.
Third-party social media service refers to any website or any social network website through which a user can log in or create an account to use the service.
Usage data refers to data collected automatically, either generated by the use of service or from the service infrastructure itself (for example, the duration of a page visit).
Website refers to maple air charter inc., accessible from www.mapleaircarter.ca
You or user means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
3.1 We may collect and process your personal information, with your consent and voluntary disclosure, in order to establish your identity. Such personal information may include but is not limited to, your full name, telephone number, email address, physical address, passport details, and banking information, including credit and/or debit card details. Your personal information may be obtained when you make a purchase or request a service, complete an online form on our website, or engage in any form of communication with us, including but not limited to email correspondence, telephone conversations, newsletter subscriptions, survey responses, form submissions, WhatsApp chats, or interactions with any part of our website.
3.2 We process the majority of your voluntarily provided information based on the necessity of fulfilling our contractual obligations to you. This includes verifying your orders, communicating with you regarding service delivery, facilitating payment processing, addressing your customer service inquiries, personalising and tailoring our products and services to your needs, and delivering the purchased products.
3.3 Candidates, should you submit an application for a vacant position or provide us with your resume or curriculum vitae on a speculative basis, we may handle your personal data. This includes relevant details such as your given names, surnames, marital status, title, date of birth, and gender. The processing of your information is based on our legitimate interests to assess whether a suitable job vacancy exists for you. In circumstances where it becomes necessary to process special categories of data about you e.g., to ensure that our premises accommodate your needs during an interview, we will do so in compliance with our legal obligations.
3.4 Your postal address, email address, and telephone numbers may be collected to establish communication channels. Information pertaining to your educational background, employment history, and work experience will be processed, as well as your skills and qualifications. Any additional pertinent data that you include in your resume, application, or cover letter sent to us will also be processed.
3.5 If you provide us with sensitive data that we have not explicitly requested, we will process it based on your consent, as you have voluntarily provided the information to us. Furthermore, we may receive information about you from recruitment agencies, temporary personnel suppliers, or your previous employer.
3.6 Special category data refers to a distinct classification of personal data that necessitates heightened protection due to its sensitive nature as defined by applicable legal provisions, such as information pertaining to an individual's health. By voluntarily disclosing such sensitive personal data to our organisation, you expressly acknowledge and consent to the collection, utilisation, sharing with third parties, including airlines, and transfer of said data. The processing of health-related data shall solely occur for the purposes of ensuring your safety prior to, during, and subsequent to a flight, contingent upon obtaining your explicit consent.
3.7 If you have an affiliation with any of our suppliers or act as one of our business contacts, we typically process your personal information, which includes your name and business contact details, such as your business email address, phone number, and the address of your organisation. In specific and restricted instances, we may process your information to fulfil contractual obligations or to comply with legal requirements imposed upon us. The processing of this information is grounded on our legitimate interests in nurturing and sustaining our professional relationship with you.
3.8 For a comprehensive understanding of our cookie practices, please refer to our cookie policy. In order to facilitate our services of the website, www.mapleaircharter.ca, and optimise the quality of our offered products and services, it may be necessary for us to gather technical information, including but not limited to ip addresses and cookie ids when you use our website. We may also collect information such as the type of device you use, your device’s unique id, the ip address of your device, operating system, the type of internet browser you use, unique device identifiers, and other diagnostic data. We may also collect information that your browser sends while visiting our website or accessing the service through a mobile device. We maintain a professional approach and prioritise simplicity while ensuring that your information is collected securely and used appropriately. We have strict policies in place to protect user privacy.
3.9 It should be noted that when arranging a charter, it may be essential for us to obtain your personal data from third parties, including our customers who provide passenger details on your behalf. Moreover, we may engage in data validation or supplementation by leveraging publicly accessible sources, like company’s house, and establishing relationships with reliable data suppliers, in order to fortify the accuracy and completeness of the information we maintain.
4.1 To provide and maintain our service, including to monitor the usage of our service.
4.2 To manage your account: To manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the service that are available to you as a registered user.
4.3 For the performance of a contract: The development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the service.
4.4 To contact you: to contact you by email, telephone calls, sms, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
4.5 To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
4.6 To manage your requests: To attend and manage your requests to us.
4.7 For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred.
4.8 For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience.
5.1 Your information, including personal data, is processed at the company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.
5.2 We may be required to disclose personal data in response to lawful requests from governmental or regulatory authorities, law enforcements, tax authorities, courts, criminal detective agencies as well as their civil legal entities, accountants, auditors, lawyers and other representatives as necessary to comply with legal obligations. We will also disclose your information if we believe it is necessary to protect and defend the rights or property of our company, limit our damages or to enforce our terms and conditions, protect against legal liabilities, or to investigate potential fraud or security breaches.
5.3 We may share your personal information to third parties to supply products and services to you. These third-party entities include accountants, auditors, lawyers or any other professional advisors relating to hosting services, Information Technology (IT) professional, database management & cloud providers, technical engineers, or any other outsourced vendors that assist us in payment processing, customer support, marketing, advertising, market research, data analysis, search engine facilities, and technical infrastructure in carrying our business activities. In some cases, we may share some or all your personal data with our affiliated companies for operational and business purposes. This includes sharing information for internal administrative tasks, customer relationship management, and marketing initiatives.
5.4 In the event of a full or partial merger, acquisition or sale of our company or its assets, your personal data may be transferred as part of the transaction to the extent it is necessary. The new owners will respect your privacy rights and may use your personal data in accordance with applicable laws and regulations.
5.5 We may utilise information from reputable third-party data providers to supplement the data we collect directly from you. The types of information we gather from third-party data providers may include demographic data, travel preferences, industry trends, and other relevant data points that enhance our understanding of your travel requirements. This information helps us curate suitable options, provide personalised recommendations, and deliver a superior level of service. We will not share your personal data with any other third parties without your explicit consent unless required by law.
5.6 As part of our commitment to providing a comprehensive experience, we may feature third-party products or services on our website, through emails, and other relevant channels. It is important to note that these third-party sites operate under their own privacy policies, which are separate from ours. Therefore, we do not assume any responsibility or liability for the content and activities of these linked sites.
5.7 If you have any questions or concerns regarding the specific methods of sharing your personal data, please contact us at contact@mapleaircharter.ca
6.1 We may contact you to provide important updates or information regarding the services you have requested or to address any inquiries or queries you may have included but not limited to, any service, product, subscription or through any other activity.
6.2 In some cases, we may need to contact you regarding operational matters such as flight delays, schedule modifications, or any unforeseen circumstances that may affect your travel plans. We may reach out to gather your feedback and learn about your experience to improve our services.
6.3 In order to ensure services, products, subscriptions or any other activities, we may invite you to participate in voluntary surveys, your participation in these surveys is entirely optional.
6.4 Periodically, we may communicate with you to share information about relevant products and services that we believe may be of interest to you. This could include updates on new aircraft options, special promotions or exclusive offers such as empty legs. These communications may be in the form of newsletters or email notifications about our services.
6.5 We respect your privacy and will only contact you for these purposes if you have provided your consent or if it is otherwise permitted by applicable laws and regulations. We strive to ensure that the communications we send are tailored and relevant to your interests. If at any time you wish to modify your communication preferences or unsubscribe from such updates, you can easily do so by contacting us using the email address or phone number at the bottom of this page.
7.1 Cookies or Browser cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting so that it will refuse cookies, our service may use cookies.
7.2 We use them to analyse website traffic, understand how users interact with our site, and make improvements based on this data. They also help us assist in protecting your information and preventing fraudulent activities by enabling security features on our website allowing us to display personalised advertisements that are relevant to your interests and browsing behaviour. These cookies remain on your device for a specified period or until you delete them. They store information such as login credentials and preferences to enhance your future visits.
7.3 Our website may also contain cookies from trusted third-party services, such as analytics tools and advertising platforms, to provide additional functionalities and gather relevant data. With your consent, we may use advertising cookies to deliver personalised advertisements based on your interests and browsing history. Our website may integrate social media plugins or features that use cookies to track your interaction with social media platforms.
7.4 Web beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
7.5 Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
We use both session and persistent cookies for the purposes set out below:Type: session cookies
Administered by: us
Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Type: persistent cookies
Administered by: us
Purpose: These cookies identify if users have accepted the use of cookies on the website.
Type: persistent cookies
Administered by: us
Purpose: these cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website.
7.6 You have the option to accept or decline cookies when you first visit our website, through a cookie banner or preference settings. However, note that certain features or functionalities may be affected if you choose to disable cookies. Most web browsers allow you to control and manage cookies through their settings. You can typically modify your browser settings to block or delete cookies or receive notifications when cookies are being used.
7.7Please refer to your browser's help documentation or support resources for specific instructions on managing cookies. By continuing to use our website and consenting to the use of cookies as outlined in our cookie policy, you acknowledge that you have read and understood how cookies are utilised on the Maple Air Charter Inc. website.
8.1 We prioritise the privacy and security of all information obtained from third-party data providers. We only work with reputable providers who comply with applicable data protection laws and maintain strict security measures to safeguard your information.
8.2 We take necessary measures for the safety and security of your personal data from any unauthorised disclosures, unauthorised alterations, or prohibited access. This is implemented through necessary encryption, management review, access control, confidentiality and processing agreements, and data security policies.
8.3 To safeguard your personal data, we have contractual agreements in place including confidentiality and processing agreements, with our employees or third parties who may require access to your personal data. Our internal policies outline the measures to be taken to prevent any disclosure of your data and our employees undergo regular training to ensure their awareness and adherence to these policies.
8.4 We regularly review our practices related to the collection, storage, and processing of information, including the implementation of physical security measures, to maintain the integrity and confidentiality of personal data.
8.5 We employ encryption techniques to safeguard our services and data, ensuring that sensitive information remains protected.And, we enforce strict access control restrictions for personal information, ensuring that only authorised individuals have access to such data.
8.6 In certain circumstances and as permitted by applicable laws and regulations, we may de-identify client information to ensure that it cannot be linked back to an individual. This helps to protect your privacy and confidentiality while allowing us to use aggregated or anonymized data for various purposes.
9.1 Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13 without their parents’ consent. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
9.2 If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
10.1 You have the right to request access to your personal data and obtain information about the processing activities related to your data, except certain circumstances. This includes details on the purposes of processing, the categories of personal data involved, and any recipients to whom the data may be disclosed. You have the right to request the correction or rectification of inaccurate or incomplete personal data. We will update any incorrect information to ensure its accuracy.
10.2 Under certain circumstances, you have the right to request the deletion or erasure of your personal data. These circumstances include situations where the data is no longer necessary for the purposes it was collected, or when you withdraw your consent and there is no other legal basis for processing the data. If we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
10.3 In certain situations, you have the right to request the restriction of processing of your personal data. This means that we will temporarily suspend the processing of your data while we assess your request. You have the right to object to the processing of your personal data, including any automated decision-making or profiling. We will carefully consider your objection and assess whether there are compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
10.4 These consumer rights are in accordance with applicable data protection laws and regulations. We will review and respond to your request in compliance with the legal requirements. We do not engage in providing consumers with financial incentives or varying prices or services as a means to retain or sell their personal information. Please note that there may be certain limitations or exceptions to these rights as permitted by law. We will inform you of any such limitations or exceptions that may apply to your specific request. To exercise any of these rights, please contact us using the contact details provided in this privacy policy.
11.1 We retain your personal data only for as long as is necessary to provide the service and fulfil the transactions you have requested for other essential purposes such as to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, pending payments, and enforce our legal agreements and policies, identifying and proactively mitigating instances of fraud and misuse or abuse.
11.2 The company may also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
12.1 The content on this website, owned by Maple Air Charter Inc., is protected by copyright. All rights are reserved unless otherwise specified. You may copy, distribute, transmit and adapt the work, provided that proper attribution is given to Maple Air Charter Inc. Commercial use of copyrighted materials is strictly prohibited. If you choose to alter, transform or create derivative works based on the copyrighted materials, you may only distribute the resulting work under a licence that is the same or similar to this one. Permission from the copyright holder is required to waive any of the aforementioned conditions.
12.2 The licence does not affect any elements of the work or the work itself that are already in the public domain under applicable law. This licence does not impact other rights, such as fair dealing or fair use rights, moral rights of the author, or rights held by other individuals in the work itself or its usage, including publicity or privacy rights. When reusing or distributing copyrighted materials, it is necessary to clearly communicate the licence terms to others. Including a link to this web page is the recommended method of doing so. Please be aware that this copyright policy may be subject to changes and revisions without prior notice.
Our service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update this privacy notice from time to time to ensure compliance with business and legal obligations. We will update our privacy policy if there are any significant changes. We recommend reviewing this privacy notice periodically to stay informed about how we handle your information.
If you have any questions about this privacy policy, you can contact us:
By email: contact@mapleaircharter.ca
By phone number: +1 (403) - 397 - 5195
By visiting the website: www.mapleaircharter.ca
By sending a mail: suite 200-940 6 Ave SW, Calgary AB, Canada T2P 3T1